Support: FAQ

 

Frequently Asked Questions

  1. What size (how big) should my submitted samples be?

    The samples you submit to be mounted on glass slides need to be smaller than the surface area of the slide. For the following slide formats, sample dimensions should be less than those indicated:

    Slide Format Sample Dimensions
    Standard geological slidesless than 26 x 46mm
    Standard biological slidesless than 26 x 75mm
    Large format - 50 x 50mmless than 50 x 50mm
    Extra large format - 50 x 75mmless than 50 x 75mm


    We reserve the right to trim submitted samples as required in order to mount them properly on the requested slide format.

  2. How should I package my samples?

    Our recommendations for packaging can be found under Sample Packaging Info. Please CONTACT US us via email, phone or fax with any additional questions, queries or concerns.

  3. How do I send samples to HD Analytical Solutions and what documents do I need to include?
    1. Fill out the downloadable ORDER FROM and SAMPLE LIST. Please note that you will need to have Adobe Acrobat Reader installed on your computer to open these files, fill them out and print them
    2. Send us an electronic copy of your completed Order Form via email to sales@hdanalyticalsolutions.com or by fax to + (0) 1 519 488 1034 . Please be sure that you have included the following information: shipping method/company, tracking number, date shipped
    3. Package samples according to the instructions detailed on the Sample Packaging Info page
    4. Include a copy of the completed ORDER FORM and SAMPLE LIST with your samples
    5. Ship your package to us (see Shipping Instructions) at: HD Analytical Solutions Inc., 952 Oxford Street West, London, Ontario, CANADA, N6H 1V3
      Contact Number: +(0) 1 519 851 5729
  4. How do I ship samples to HD Analytical Solutions?
    • We recommend First Class Airmail or an express courier service such as Puralator, FedEx, UPS, DHL, or TNT
    • Overseas shipments should label the package contents as "GEOLOGICAL SAMPLES FOR SCIENTIFIC STUDY - NO COMMERCIAL VALUE- WILL BE DESTROYED IN THE ANALYSIS."
    • Each submitted sample should be clearly marked with a unique sample code number of your choosing and these should correspond with the sample numbers listed on the Sample List accompanying your samples.